Head of Compliance and Complaints

This is a key opportunity to join the Trust at a pivotal time in our growth. The Head of Compliance and Complaints will provide strategic leadership for Trust-wide compliance, policy management, risk assurance and complaints handling.

You will ensure statutory, regulatory and contractual obligations are met, oversee complaint investigations and reporting, and promote continuous improvement across the Trust. You will also support audit, inspection and regulatory review activity, helping to strengthen accountability, transparency and assurance across our schools and central services.

The successful candidate will lead the Trust’s compliance framework, maintain compliance calendars and risk registers, oversee policy development and review, and coordinate formal complaints processes. Working closely with Trust leaders, governors and school-based colleagues, you will ensure that compliance requirements are met while supporting a culture of continuous improvement and high standards.

This is a highly influential role requiring excellent organisational skills, strong professional judgement and the ability to translate complex legislative and regulatory requirements into practical operational processes. You will contribute directly to ensuring the Trust remains compliant, well governed and focused on delivering the best possible outcomes for children and young people.

The Ideal Candidate Will:

• Hold a degree-level qualification (or equivalent experience) and relevant continuing professional development in compliance, policy or risk management
• Have significant experience in compliance, regulatory or risk management roles, including managing compliance frameworks and assurance processes
• Have experience of policy development, drafting and review, ensuring organisational compliance with legislative and regulatory requirements
• Possess strong knowledge of the Academy Trust Handbook, Department for Education requirements, GDPR, information governance and safeguarding compliance
• Demonstrate excellent analytical, organisational and written communication skills, with the ability to manage multiple priorities effectively
• Be able to interpret legislation and translate requirements into practical operational procedures and guidance
• Have the confidence to provide professional challenge, independent assurance and constructive advice to leaders
• Demonstrate integrity, discretion, resilience and a commitment to best practice
• Be committed to Catholic education and the values of Pope Francis Catholic Multi Academy Trust